Cancellation Policy

Policy

Customers might also cancel their orders at any time earlier than the order has been dispatched with the aid of contacting our client service team. Once an order has been dispatched, it is no longer eligible for cancellation. We reserve the right, at our sole discretion, to cancel any orders that show up to be fraudulent or that violate our website’s terms and conditions. Such cancellations may additionally be made with or without prior word to the customer. We additionally hold a list of customers and transactions recognized as fraudulent. Individuals on this list might also be denied entry to our offerings or have their orders routinely cancelled.

Return & Exchange Policy

As we deal in Ayurvedic products, we follow a strict no-return or exchange policy. However, exceptions will be made in the following cases:

The product acquired is damaged, empty, incorrect, or has missing items at the time of delivery.
To be eligible for a resolution, customer has to provide:
- An unboxing video
- A video displaying any packaging defects
- Clear snap shots of the broken or improper item(s)

For any issues related to damaged, incorrect, or lacking products, please contact our purchaser carrier group at info.fatino@gmail.com within forty eight hours of delivery. Each case will be reviewed and handled individually. Depending on the situation, we will provide either a refund or a replacement product, as appropriate. Please no longer return the product to the manufacturer. Ensure you provide your order receipt number to help us process your request promptly.

Refund Policy

If your order has been cancelled, the refund will be processed and will reflect in your bank account within 7–10 business days. Please observe that some banks may take longer to complete the transaction. In the case of returning a damaged/broken/empty product, as soon as we receive and inspect the returned item, we will send you an email confirming receipt. We will additionally inform you whether or not your refund request has been approved or rejected. If your refund is approved, it will be processed and a credit will be issued to your original method of payment (e.g., credit card or bank account) within 7–10 business days.

Haven’t Received Your Refund Yet?

If you haven’t acquired your approved refund within the provided time period of 7-10 business days, please comply with these steps:

Check your bank account once more to verify if the amount has been credited.
Contact your bank or payment provider, as there may additionally be a processing delay on their end.

If you’ve carried out these steps and still haven’t received your refund, please reach out to us at info.fatino@gmail.com for further assistance.